1. Through organizational assessments, PDI will analyze and make recommendations for building your organization's capability to implement an effective SAM program.

2. Our Account Prioritization process is an interactive session that results in an objective, quantitative approach for selecting strategic accounts.

3. We can help ensure executive involvement and commitment to the SAM program by defining their role and responsibilities in supporting the program effectively.

4. An executive briefing session engages key stakeholders in establishing financial and non-financial measurements for success of the program.

5. PDI can provide guidelines for effective compensation design and recommend firms that specialize in this area.

Services to support ongoing strategic account manager and account team development include the following:

6. PDI's Customer Review process (CRp™) is a system for anticipating customers' needs, assessing their loyalty, identifying new business opportunities, and helping your SAM teams proactively manage key customer relationships.

7. Our Strategic Account Manager Assessment will help you either select candidates now for the SAM role, or develop them for this role. The process uses an array of state-of-the-art tools, including day-in-the-life simulations, 360-degree feedback instruments, tests, and behavioral interviews.

8. PDI’s unique approach to team development uses tools and facilitation to establish a shared account team vision and to clarify roles, responsibilities, and team practices.

9. We can help you implement an account planning process using either our standard templates or others tailored to meet your needs.

10. PDI offers skill-specific training programs in areas including leadership development, team building, influencing without authority, conflict management, presenting with impact, building relationships with customers, and principles of strategic account management.

Case Studies
Read about the success PDI clients have had with our SAM solutions in the following case studies:

• Forming a Strategic Account Organization
  
• Customer Review Success Story
  

Articles
PDI is proud to be an alliance partner with the Strategic Account Management Association (SAMA). We have been a frequent contributor to SAMA's quarterly publication, Velocity. Articles written include:

• Leading a Team — Factors for Success
  
• Strategic Account Managers that Return Your Investment
  
• Challenging the Way We Measure and Manage Customer Satisfaction
  
• Customer Satisfaction: Translating Common Sense into Results
  
• Motivating Others
  
• From Transactions to Relationships
  
• How Does a SAM Find Time
  
• Is Your Customer Lost in Your CRM Application?
  
• Best Practices — SAM in Multiple Countries
  
• Advantages of Multi-Functional Selling Organizations
  
• Measuring the Voice of the Customer
  
• Sharing Success Factors