Press Release

Measure ROI of training

Personnel Decisions International offers new service

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Minneapolis, MN. - (Jan. 02, 2002) - Personnel Decisions International (PDI) today announced a new product called Change Support Network™ (CSN™), which can help companies capture training participants' commitments and actions for change, track and report on each participant's progress and measure the impact of training initiatives on business performance. The new online product is the result of a strategic alliance between PDI and change@work, Inc.

"PDI has provided our clients with top-quality training programs for more than 30 years," said Lou Quast, vice president for PDI. "Now we can also help clients measure the real bottom-line results of our training and development efforts and provide assurance that the programs will improve business performance."

"Each year, Corporate America spends a combined $61 billion on training and development programs. Yet most companies never determine how that investment contributes tangibly to businesses," said Steve Ough, president and CEO of change@work. "By demonstrably boosting performance, our services can not only provide rationale for increased training budgets, it may even give companies a needed competitive edge in the marketplace. It can also expose ineffective programs or organizational issues at a time when companies need optimal use of their resources." CSN™ goes beyond e-learning by providing a performance support framework and proprietary commitment engine to propel training participants into workplace action immediately following a learning event. By tracking performance outcomes and behavior change the system offers a measurable way to determine ROI. It also offers learning devices and resources, online support and communities, and integration with business culture initiatives. For more information on PDI or Change Support Network™, contact PDI client relations at (800) 633-4410.

ABOUT CSN

CSN goes beyond the realm of e-learning by providing a performance support framework and proprietary commitment engine to engage training participants into workplace action immediately following a learning event. By tracking this activity and behavior change, along with accomplishments, the system offers a measurable way to determine ROI. It also offers media-rich learning devices and resources, along with online support and communities, and integration with business culture initiatives.

ABOUT PERSONNEL DECISIONS INTERNATIONAL

PDI helps organizations worldwide improve their performance and achieve strategic results through people. They partner with their clients to:

• Understand the talent implications of their strategies;
• Design and implement solutions that improve individual leadership and organizational performance; and
• Accelerate change and drive lasting improvement throughout the organization.

Specific areas of expertise help clients:

• Improve talent decisions by accurately measuring performance readiness and potential;
• Develop strategy, utilizing information collected through "voice of the customer" feedback systems;
• Enhance sales effectiveness, including people development and implementation of strategic account management programs;
• Recognize and retain top talent, through the design or enhancing of talent management systems;
• Ensure they can execute their business strategies, by defining the performance and capabilities required; and
• Develop leadership capabilities.

For more information, contact PDI client relations at 920-997-6995 (in the U.S. 800-633-4410) or visit PDI's Web site at www.personneldecisions.com.